Service Level Agreement For Administrative Services

Establish and maintain working relationships with the department communication with the department and faculty regarding new processes/procedures related to research administration Implement « best practice » policies and procedures to ensure compliant and effective research management services Update Standard Work Instructions (SOPS) to be in compliance with current directives/guidelines Work with the A service level agreement (S LA) is a negotiated formal contract that outlines service level expectations and clarifies responsibilities between the Service Desk and its customers. If unacceptable service levels are detected throughout the service cycle, steps can be taken to reconcile expectations with the actual results of service delivery.

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